PM Surya Ghar application status explained

Your PM Surya Ghar: Muft Bijli Yojana application moves through nine stages on pmsuryaghar.gov.in, and each stage belongs to one of three parties: you, your vendor or your electricity board (the DISCOM). The stage on your login tells you who owes the next action. If it has shown "Agreement Uploaded" for weeks, the file is with the vendor; if it is waiting for feasibility or the meter, it is with the board; if it is waiting for bank details, it is with you.

This page sets out what each stage typically means, who acts next, the 60-day rule the ministry now holds vendors to, and what to do when the vendor or the app stops responding. The portal renders only in a browser, so the stages are described through the ministry's own nine-step account and the one label the ministry has named in public.

Who acts at each stage

The ministry's backgrounder lists nine steps. The portal's labels are shorter and change from time to time, so this table gives the step, the party who owes the next action, and what typically holds it up. Where we say "typically", it is our experience as a registered vendor, not a published rule.

Two of those rows carry a published timeline. In Delhi, the DERC guidelines amended on 16 July 2026 require the connection within 10 days for systems up to 10 kW. And the subsidy itself is paid "within 30 days" of the claim; about 15 days on average. Everything else is practice, and the installed-but-not-activated guide covers the board's stages in detail.

What "Agreement Uploaded" usually means

The one label we can cite from a public document is "Agreement Uploaded". It is the stage at which, in the ministry's words as reported by IndianPSU, vendors "had accumulated a disproportionately high number of applications". In practice it typically means three things: the board has approved feasibility, the vendor has uploaded the agreement between you and it, and installation has not yet been recorded. From here the next move belongs entirely to the vendor.

That is why the stage matters more than its wording. An application that has been at this stage for a fortnight is normal; material has to be ordered and a date fixed. One that has been there for two months, with no survey date, no material and no written reason, is the pattern the ministry has now named.

The 60-day rule and the August 2026 deactivations

On 27 August 2026 IndianPSU reported that MNRE had deactivated 66 registered vendors. The ministry called the build-up of applications "artificial hoarding" and said it "can restrict consumer choice" and delay subsidy payment. Vendors "have been advised not to retain consumer applications for more than 60 days without valid reasons".

The deactivation is for one month. During it a vendor cannot accept new applications and is removed from the vendor-selection page, but "access to the PM Surya Ghar portal will remain active" so that it can complete the installations it has already accepted, and it has 30 days to bring its pendency down. The report does not say what happens to a consumer whose vendor is among the 66, beyond the fact that the vendor keeps the access it needs to finish.

The action rests on a standard operating procedure the ministry issued in June 2026, reported by Energetica India. Complaints reach the ministry through the national portal or its vendor management unit. The violations it lists include delays after an advance has been paid, missing agreements and warranties, and serial numbers that do not match. The vendor gets eight days to respond, then a reminder, a show-cause notice at fifteen days, and a one-month deactivation if the explanation is unsatisfactory. Neither report has been checked against the ministry's order text, so treat the day counts as reported, not as law.

For you the rule is simple to apply. Sixty days at one vendor-owned stage without a valid reason is the ministry's own line. Ask in writing before that, name the stage and the date, and keep the reply.

If your vendor has gone quiet

The scheme's rule is that the installer must be a vendor registered on the national portal, and you choose the vendor on pmsuryaghar.gov.in. That choice is made at step 2, and it decides who moves your file through steps 3 to 7. Four checks, in order.

1. 01

   Confirm the vendor is still registeredyou, ten minutes

   Open the vendor list for your board on the national portal, in a browser, and look for the firm's legal name. A deactivated vendor is removed from the selection page. The vendor verification guide shows where the lists are for each Delhi and Uttar Pradesh board.
2. 02

   Ask in writing what the valid reason isyou, same day

   Name the stage, the date it was reached and any advance paid. Feasibility pending with the board, or a roof problem found on survey, are reasons. No reply is the answer you record.
3. 03

   Raise a complaint through the portalyou, after 60 days at most

   The June 2026 procedure names the national portal and the ministry's vendor management unit as the routes. The complaint starts a clock on the vendor: eight days to respond, a notice at fifteen.
4. 04

   Tell the board tooyou or the vendor

   If the stage is a vendor stage, the board cannot act, but a record with the board helps if the vendor later blames it. If the stage is a board stage, the vendor should be chasing it and should show you the correspondence.

We have not found a published ministry instruction for changing vendor part-way through an application, and the IndianPSU report does not address it, so we do not describe a button that we cannot show you. What is documented is the complaint route above and the fact that a deactivated vendor keeps the access it needs to finish. If you are told a fee is needed to "release" or "transfer" your application, stop: nobody collects the subsidy on your behalf, and the free-solar calls guide covers that pattern. The before-you-pay checklist lists what the agreement should have said.

When the portal or the app is not working

The national portal and the PM Surya Ghar app share one login, so a failing app is not a failing application. On the Apple App Store the app carries a rating of 2.9 out of 5 from about 150 ratings, and its reviews have repeatedly described an update loop that stops the app opening. When that happens, open pmsuryaghar.gov.in in a browser on a phone or a computer; the portal needs JavaScript and will not render in a text-only tool, but it works in an ordinary browser.

What an installer can do on your behalf is narrower than callers sometimes claim. Steps 1, 2 and 8 are yours: the registration, the application and the bank details are made on your login and confirmed by an OTP sent to your phone. A registered vendor can sit beside you and fill in every field, and Verde Solaire does this on the survey visit, but it cannot hold your login or receive your OTP, and a firm that asks to is asking for something the scheme does not need. Step 5 is the vendor's; steps 3, 6 and 7 are the board's and the portal's. An outage delays all of them equally and moves no stage from one party to another. If the portal is down on the day a stage was due, note the date and the error: it is a valid reason for a short delay, and one a vendor should give you in writing.

What Verde Solaire does with your application

Verde Solaire is a registered PM Surya Ghar vendor in both Delhi and Uttar Pradesh. Its published application guide walks applicants through registering on the portal, selecting Verde Solaire Pvt. Ltd. as the vendor, and the vendor's own uploads after installation: the installation photograph, the net meter and safety certificate. In practice that means the registration is done with you on the survey visit, the plant details go up the week the panels do, and you are told the stage without having to ask.

Customers describe the follow-up in their own words. Mr. L. R. Singh, with 6 kW in Noida, wrote that he "was also able to get solar subsidy in record time because of the follow up of the team of Verde Solaire". Arun Sibal, at his New Delhi house, was equally plain about the part nobody controls: "The only issue was the time taken in installing the net meter from BSES, which was actually not in control of Verde. In fact Verde people always kept me in the loop regarding the net meter status."

If your application was filed by us, send the message below with your consumer number and we will tell you the stage and the date. If it was filed with another vendor, send it anyway: we will tell you what the stage means, who owes the next step, and what the ministry's procedure gives you if you decide to complain. The how-to-apply guide has the nine steps in full, and the money-flow page shows why the subsidy is never deducted from the invoice.